Customer Service

1. Airmail by Hong Kong Post. For all orders, we provide FREE shipping of Air Mail worldwide. Any orders above 16 USDs will enjoy Free Air Mail with Tracking Service automatically. Orders below 16 USDs can be upgraded to registered Air Mail with an extra 1.9 USDs only.

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any.

A signature is required from the recipient upon the items' arrival. This service gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can't be singed or delivered. So please provide us with correct and detailed shipping address with your phone number for the delivery.  P.O. Box address is acceptable for Airmail service. The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

2. EMS service. We also provide EMS service. At the shopping cart page, you can choose one country as the EMS destination and the system will automatically show the EMS shipping fee. And you can also check the shipping fee athttp://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html. Express Mail Service takes much less delivery time than Airmail, normally between 7-9 working days.  we are sorry P.O. Box address is unacceptable for EMS currently. For orders shipped to countries not covered by our EMS, please contact us at service@gameqo.com for a custom EMS quotation.

Normally it takes less than 3-4 days for us to process and ship out your order. Usually it takes no more than 30 working days for the delivery by Air Mail and no more than 9 working days by EMS. We are sorry that we do not provide overnight shipping currently.

We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.

We provide free registered Air Mail with tracking service  for any orders above 16 USDs. If you need a tracking number for orders below 16 USDs, you can pay an extra 1.9 USDs to ungrade to registered Air Mail. After your order is shipped out, a tracking number and link will be sent to your email for online check.

For EMS, the online tracking number and link will be sent to your email after your order is shipped out.

If you have any questions about the delivery of your order, please feel free to contact us at service@gameqo.com

Our Privacy Policy is designed to assist you-businesses, consumers and the general public-in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, or register for email newsletters and alerts.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you use our "Email this page" feature to send a copy of that page to someone else, your email address will appear as the sender of the email. Both your email address and the recipient's email address will not be used for any other purpose.

Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the User Account Settings Web page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail address - see above.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

As you visit our Web site, the site uses its cookies to differentiate you from other customers. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our Web server's log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

We may enter into alliances, partnerships or other business arrangements with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.

In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.

We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact service@gameqo.com if you have any questions or concerns.

You may request access to all your personally identifiable information that we collect online and maintain in our database by contact us, see the above contact information.

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. At any time you may request to view any and all changes and updates, via surface mail.

The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.

If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Before returning the items purchased from , please do contact us first through service@gameqo.com. We apply different policies to different situations.

DOA or defective items can be returned within 30 days of shipment (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proofs as below: 
a) The photos of the original package from both the front and back sides 
b) The photos or videos of the dead items 
c) The photos, videos or screenshots showing the mal-function of the dead items

A reimbursement for the return shipping fee is available, provided that: 
1) The items are returned within 30 days after shipment; 
2) The return shipping fee is less than 30% (for Canada and U.S.A.) or 40% (for all other countries) of the items' total value.
Please provide us with the photos of the tracking number and the shipping receipt. We will cover all the shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.

If the items are defective (physical damages and damages caused by incorrect usage excluded) after some time, they can be returned for exchange within 50 days of shipment (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proofs as below:
a) The photos or videos of the defective items 
b) The photos, videos or screenshots showing the mal-function of the defective items

A reimbursement for return shipping fees is available, provided that:
1) The items are returned within 50 days after shipment;
2) The return shipping fee is less than 30% (for Canada and U.S.A.) or 40% (for all other countries) of the items’ total value.
Please provide us with the photos of the tracking number and the shipping receipt. We will cover all the shipping fee (according to the receipt you provided). If the return shipping fee exceeds the limit above, we are sorry you will have to cover the shipping fee incurred during your return and our resending.

For the unwanted items, you may return the items in their original conditions (unused and unopened with all tags attached) to us within 30 days of shipment (The order shipment date and order notification are provided to you by email). In that case we will refund you through the original form of payment, excluding actual shipping fees already incurred and the return shipping fee. Please do notify us in advance at service@gameqo.com before returning unwanted items. When returning for refund, it is recommended for customers to ship via a traceable method and offer us the tracking number, as will not be responsible for items lost or damaged during the return shipping.

Return address for customers:

1. Please make sure that you have checked the items before signing for the parcel. In case the items are defective or the parcel is empty, please do not accept the parcel and contact us later. 
2. Please do contact us at before returning items. will not be responsible for the returned items without notifying us in advance. And all items sent back to us must be in their original conditions with all tags attached. Otherwise the items will be returned to you. 
3. Please remember to include a note in your package including the following information: your order number; SKU number; quantity of the purchased products; and a short description of the problems. The items are your responsibility until they reach us. 
4. Please allow up to 15 working days from the date we receive your return to process your return or replacement. Refunds will be credited to the original form of payment only. Please understand the original shipping fee is not refundable and a 15% restocking and handling fee will be deducted from your refund.
5. service@gameqo.comreserves the right to make changes and/or improvements to this policy.

Please review these policies carefully as they govern your purchases at and state your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placing orders at means your approval to these policies, so make sure you understand these policies before placing orders.

If you want to cancel an order already placed, please contact our service team by Live Chat or service email ASAP. If your order has not been shipped out, we will cancel it and give you a full refund.

If your order has already been shipped, we will have no way to cancel it. After receiving your order you can decide whether to keep it or return it. If you want to return, please refer to our policy for UNWANTED items above.

If you have any questions, please feel free to contact us at service.

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see 'Delivery' below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by MasterCard, VISA, Maestro, Solo, American Express and so on. Payment is deducted when our partner payment provider processes your order.

We aim to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates when our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

The Contract

After submitting an order to us we will pass you over to our trusted payment-processing partner (PROTX a partner of royal bank of Scotland streamline) to allow you to provide your payment details in the most secure environment.

NB. Streamline is part of the RBS (Royal Bank of Scotland) Group and is one of the largest internet payment providers in the world. At no point do we store your credit/debit card details on our own computer systems.

Any notification e-mails are acknowledgments, not acceptance of your order.

No contract for the sale of any product will subsist between you and us until we dispatch the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by us of your offer to buy goods from our company.

We may decline all or part of your order for any reason, in which case we will email to tell you so.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see 'Delivery' below).

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.

We accept payment by MasterCard, VISA, Maestro, Solo, American Express and so on. Payment is deducted when our partner payment provider processes your order.

We aim to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. We are not able to supply dates when our suppliers may get an item in stock.

Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel

You may cancel your order at any time prior to your order being processed by emailing service@gameqo.com during our published office hours. You may also withdraw from the contract at any time after the product has been dispatched and you have received our e mail confirming your order but no later than 7 working days after you receive the product by:

i. sending the notice of cancellation by e mail to service@gameqo.com ensuring that you quote your name , address and order reference number;

ii. Where you have already received the goods, returning the goods to us  unopened together with the original invoice . We will refund you the purchase price of the goods. Where appropriate we shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.

Once we receive notification from you that you wish to withdraw from the contract  ( in accordance with these terms ), any sum debited to our company from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days  of your order provided that the goods you wish to return are received by us in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to us.

We reserve the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. We also reserves the right to make a charge for collecting goods from your premises in the circumstances where they are not defective but you have cancelled your order.

Your statutory rights are not affected.

Deliveries

We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.

On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.

Fraud/Verification Checks

From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by sending an e-mail with the subject line "Unsubscribe" to our e-mail address - see above.

General

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.